1. General Provisions
1.1. This Privacy Policy describes how SIA “TIHANI”, Reg. No.: LV40103817290, Legal Address: Ilūkstes Street 103/2-73, Riga, Latvia, LV-1082 (hereinafter referred to as the “Data Controller”), collects, processes, and stores personal data obtained by tihani.eu from its clients and individuals visiting the website (hereinafter referred to as the “Data Subject” or “You”).
1.2. Personal data refers to any information relating to an identified or identifiable natural person, i.e., the Data Subject. Processing is any activity related to personal data, such as collection, recording, modification, use, viewing, deletion, or destruction.
1.3. The Data Controller complies with the principles of data processing as provided by law and confirms that personal data is processed in accordance with applicable legislation:
• The requirements of the European Parliament and Council Regulation (EU) 2016/679 of April 27, 2016, on the protection of individuals regarding the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation);
• Other regulatory acts in force in the Republic of Latvia regarding personal data processing and privacy;
• In accordance with this Privacy Policy.
1.4. The Data Subject is a legally competent natural or legal person who makes purchases on tihani.eu or uses other services provided by tihani.eu. Minors between the ages of 14 and 18 may use tihani.eu services only with the permission of a parent or guardian, except in cases where they have their own income.
1.5. If the Data Subject wishes to purchase goods from tihani.eu, the Data Subject must familiarize themselves with the Terms of Use before making the purchase and confirm their acknowledgment of these terms before completing the transaction. Thus, if the User has purchased goods from Tihani.eu, it is assumed that the User has read and agrees to the Terms of Use. At the same time, by agreeing to the Terms of Use, the Data Subject also confirms that they have the right to register and purchase goods in the tihani.eu online store in accordance with the Terms of Use.
1.6. If the Data Subject attempts to harm tihani.eu operations, stability, security, or otherwise violates these Terms of Use, the Data Controller has the right to cancel the Data Subject’s registration or otherwise restrict the Data Subject’s access to the tihani.eu online store.
1.7. SIA “TIHANI” reserves the right to change product prices or set special prices for products. Products are sold to the Data Subject at the prices valid at the time of order placement.
2. Collection, Processing, and Storage of Personal Data
2.1. The Data Controller collects, processes, and stores personally identifiable information primarily through the online store website and email, as well as by forwarding it in paper format to accounting.
2.2. By visiting and using the services provided on the online store, you agree that any information provided will be used and managed in accordance with the purposes defined in this Privacy Policy.
2.3. The Data Subject is responsible for ensuring that the personal data provided is accurate, correct, and complete. Providing knowingly false information is considered a violation of this Privacy Policy. The Data Subject is obliged to immediately notify the Data Controller of any changes to the submitted personal data.
2.4. The Data Controller is not responsible for any losses incurred by the Data Subject or third parties if they arise as a result of falsely submitted personal data.
3. Processing of the Data Subject’s Personal Data
3.1. The Data Controller may process the following personal data:
3.1.1. First name, last name.
3.1.2. Date of birth, personal identification number.
3.1.3. Contact information (address, email address, and phone number).
3.1.4. Transaction data (purchased items, delivery address, price, payment information, etc.).
3.1.5. Any other information submitted to us during the use of services or product purchases on the website or through communication with us.
3.2. In addition to the above, the Data Controller has the right to verify the accuracy of the submitted data using publicly available registers.
3.3. The legal basis for processing personal data is provided by Article 6, Paragraph 1 (a), (b), (c), and (f) of Regulation (EU) 2016/679 on the protection of individuals regarding the processing of personal data and on the free movement of such data (General Data Protection Regulation):
a) The Data Subject has given consent to the processing of their personal data for one or more specific purposes;
b) Processing is necessary for the performance of a contract to which the Data Subject is a party or to take steps at the Data Subject’s request before entering into a contract;
c) Processing is necessary to fulfill a legal obligation applicable to the Data Controller;
f) Processing is necessary for the legitimate interests of the Data Controller or a third party, except where such interests are overridden by the interests, fundamental rights, and freedoms of the Data Subject requiring personal data protection, especially if the Data Subject is a child.
3.4. The Data Controller stores and processes the Data Subject’s personal data as long as at least one of the following criteria exists:
3.4.1. The personal data is necessary for the purposes for which it was collected;
3.4.2. While the Data Controller and/or the Data Subject can exercise their legitimate interests as provided by external regulations, such as submitting objections or filing or defending claims in court;
3.4.3. As long as there is a legal obligation to retain the data, such as under the Accounting Law;
3.4.4. While the Data Subject’s consent for the relevant data processing remains valid, provided there is no other legal basis for processing the personal data.
Once the conditions mentioned in this section cease to exist, the retention period of the Data Subject’s personal data also ends, and all relevant personal data is irreversibly deleted from computer systems and electronic and/or paper documents containing such data, or these documents are anonymized.
3.5. To fulfill its obligations to you, the Data Controller has the right to transfer your personal data to cooperation partners, data processors who perform necessary data processing on our behalf, such as accountants, courier services, etc. The data processor acts as the controller of personal data. Payment processing is ensured by the payment platform makecommerce.lv, and therefore our company transfers the necessary personal data for payment execution to the platform owner, Maksekeskus AS.
Upon request, we may transfer your personal data to state and law enforcement authorities to defend our legal interests if necessary, by drafting, submitting, and defending legal claims.
3.6. When processing and storing personal data, the Data Controller implements organizational and technical measures to ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.
4. Rights of the Data Subject
4.1. In accordance with the General Data Protection Regulation and the laws of the Republic of Latvia, you have the following rights:
4.1.1. To access your personal data, receive information about its processing, request a copy of your personal data in electronic format, and transfer this data to another controller (data portability).
4.1.2. To request the correction of incorrect, inaccurate, or incomplete personal data.
4.1.3. To delete your personal data (“the right to be forgotten”), except in cases where the law requires the data to be retained.
4.1.4. To withdraw your previously given consent to the processing of personal data.
4.1.5. To restrict the processing of your data – the right to request that we temporarily stop processing all of your personal data.
4.1.6. To contact the Data State Inspectorate.
To exercise your rights, you may submit a request by filling out the form in person at Gunāra Astras Street 8 k-1-8, Riga, LV-1082, or by sending the request electronically to our customer support service at tihanipro@gmail.com.
5. Final Provisions
5.1. This Privacy Policy has been developed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (April 27, 2016) on the protection of individuals with regard to the processing of personal data and the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation), as well as the laws of the Republic of Latvia and the European Union currently in force.
5.2. The Data Controller has the right to make changes or additions to the Privacy Policy at any time without prior notice. Amendments take effect after their publication on the website tihani.eu.