SIA “TIHANI,” Registration No.: LV40103817290, Address: Ilūkstes iela 103/2-73, Riga, Latvia, LV-1082, hereinafter referred to as the Online Store, provides the content and services available on the website in accordance with the Terms of Use outlined below.
1. General Terms
If the Buyer purchases goods/services through the website, such an agreement is considered a Distance Contract and is subject to the legal norms of the Republic of Latvia governing distance contracts, including but not limited to the Consumer Rights Protection Law of the Republic of Latvia and the Cabinet of Ministers Regulation “Regulations on Distance Contracts,” among others.
2. Making Purhases
2.1. The prices and specifications of products sold in the Online Store are indicated next to the products. Prices in the Online Store tihani.eu are displayed in euros and include VAT.
2.2. To place an order, the Buyer adds the desired products to the shopping cart, fills in the required fields, and selects the preferred delivery method. The total cost of the order, including delivery, is displayed on the screen. To complete the order, the Buyer proceeds to payment.
3. Payment Terms
3.1. The currency for transactions in the Online Store is the euro. Purchases can be paid using the following payment methods via the MakeCommerce.lv platform (Maksekeskus AS): Swedbank, SEB, Citadele, Luminor, and Visa/Mastercard payments.
3.2. When using internet banking, the Buyer confirms the order and clicks “Return to Merchant.”
3.3. Personal data required for payment are transmitted to the licensed payment institution Maksekeskus AS.
3.4. The contract is effective upon successful payment to the Online Store’s bank account. If the order cannot be fulfilled, the Buyer will be informed, and the paid amount will be refunded as soon as possible, but no later than within 14 days of notification.
4. Delivery Terms
Products are delivered to Latvia, Denmark, and Finland. Deliveries are made via Omniva parcel machines or picked up at Gunāra Astras iela 8 k-1 -8, Riga. Buyers bear all duties and taxes associated with receiving the shipment. Delivery costs are displayed before order confirmation. Products are delivered within 2-5 working days to the address provided by the Buyer. In exceptional cases, delivery may take up to 45 calendar days, and the Buyer will be informed.
5. Right of Withdrawal
5.1. The Buyer has the right to withdraw from the purchase within 14 calendar days from receiving the product.
5.2. The right of withdrawal does not apply if the packaging of a product that cannot be returned for health or hygiene reasons has been opened.
5.3. To exercise the right of withdrawal, the Buyer must submit the withdrawal form available TO DOWNLOAD HERE, sending it to tihanipro@gmail.com within 14 days of receiving the product.
5.4. The Buyer must return the product without delay and no later than 14 days after submitting the withdrawal form. All returned items must be carefully packed in their original packaging without signs of use or damage.
5.5. When returning a product, all documents proving receipt (invoice, postal receipt) must be included.
5.6. The Buyer covers the return costs unless the product does not meet the order (e.g., incorrect or defective product).
5.7. The Online Store may withhold reimbursement until the product is received or proof of return is provided.
5.8. The Online Store is not responsible for delays caused by events outside its reasonable control, such as strikes, governmental orders, wars, emergencies, etc.
6. Consumer Rights Regarding Non-Compliant Products
6.1. The Online Store is responsible for product defects within six months of delivery if the issue existed at the time of delivery. Complaints must be submitted within two months of noticing the defect.
6.2. The Online Store is not liable for defects caused after delivery. If the product has defects, the Buyer may request repair or replacement.
6.3. If repair or replacement is impossible, the Online Store refunds the Buyer. Written responses to complaints are provided within 15 days.
7. Processing Buyer’s Personal Data
7.1. The Online Store processes personal data entered by the Buyer for order processing.
7.2. Personal data may be shared with delivery service providers to ensure delivery.
7.3. If the Buyer consents to marketing communications, the Online Store may use their email to send updates and offers.
8. Dispute Resolution
8.1. Unaddressed matters are resolved according to Latvian law.
8.2. Disputes are resolved through negotiations or correspondence. If unresolved, disputes are handled in Latvian courts.
8.3. The Buyer may also address disputes to the EU resolution bodies.
9. Account Deletion
To delete an account, contact tihanipro@gmail.com or call +371 25646469.
10. Liability
10.1. The Online Store is not liable for losses resulting from misuse of the website.
10.2. Losses are compensated for direct damages only.
10.3. The Online Store is not responsible for minor discrepancies in product visuals due to display settings or other external factors.
11. Reviews
Only registered users who have tried the product may leave reviews.
